RETURNS & EXCHANGES

We hope that you love your purchase, however if you are not entirely satisfied, we are happy to help.

A request for a return or exchange must be lodged within 14 days of receipt of your order with approvals received within 14 days of authorization.

 

To request a return or exchange, contact info@dyebolynn.com and include the following information: 

- Order Number
- Customer Name
- Items being Returned/Exchanged
- Reason for Return/Exchange

 

We recommend sending items with a courier or postal service that provides a tracking number and insurance, as we are not liable for returns damaged or lost in transit.

 

RETURN CONDITIONS

From time to time, Dyebolynn will offer promotional discounts or site-wide sales. Items purchased in conjunction with any of these offers and sales are unable to be returned, unless deemed faulty.

All pieces returned must be unworn and in original condition and packaging.

Earrings purchased are final sale due to hygiene regulations.

Unless goods are deemed faulty, you will be liable for any charges incurred in returning goods.

 

EXCHANGE CONDITIONS

From time to time, Dyebolynn will offer promotional discounts or site-wide sales, if lodged within 14 days of receipt of your order, exchanges are accepted on items purchased.

Sale items will be accepted for exchange to the value that the item was purchased for.

Exchanges must be made at the time of exchange request as credits are not issued.

All items exchanged must be unworn and in original packaging.

Any items that have been worn, altered or damaged will not be accepted.

Earrings are final sale due to hygiene regulations, they cannot be exchanged.

You will be liable for any charges incurred in returning goods for exchange, however, we will ship the new item back to you, free of charge.

 

FAULTY ITEMS

In the event you believe an item purchased from our online store is faulty, please contact us at info@dyebolynn.com and include a clear image of the item in question.

We will assess and then repair, replace or refund faulty items.

Jewellery that is damaged through wear is not considered faulty.

Obvious mistreatment of goods will void a faulty request.